Legal
Privacy Policy
Last updated: 13 August 2026. This explains what data RAASLY collects when you use the app, and how we look after it.
1. What we collect
To create an account and issue passes, we collect your name, email address, mobile number, and your order and pass history on RAASLY — which events you've booked, categories chosen and pass status (issued, scanned, refunded). We also collect basic device and usage data to keep the app working and secure.
2. Why we collect it
We use this information to issue and verify your passes, send booking confirmations and event updates, provide support, prevent fraud and pass duplication, and improve RAASLY. We do not sell your personal data.
3. Payment data
All payments on RAASLY are processed by Razorpay, our payment partner. Your card, UPI and bank details are entered directly into Razorpay's secure checkout — RAASLY never sees or stores your full card number, UPI PIN, or bank credentials. We only receive a payment status and transaction reference to confirm your order.
4. Cookies
We use essential cookies and local storage to keep you signed in, remember your city and preferences, and understand how the app is used, so we can improve it. You can clear these through your browser at any time.
5. Third parties
We share the minimum data needed with Razorpay for payments, with event organisers to verify entry (name and pass status at the gate), and with infrastructure providers who host RAASLY. Each is bound to use your data only to provide their service to us.
6. Data retention
We keep account and order data for as long as your account is active, and as needed to meet tax, accounting and dispute-resolution obligations after that. You can request deletion of your account data at any time, subject to records we're legally required to keep.
7. Your rights
You can ask us to access, correct, or delete your personal data, or to stop receiving marketing messages, by writing to support@raasly.in. We'll respond within a reasonable time.
8. Grievance officer
For any privacy concern or complaint, contact our Grievance Officer at support@raasly.in. See our Contact page for full details.