Support
Help & FAQ
Quick answers on passes, payments and getting through the gate. Can't find what you need? Contact us.
How does entry work?
Every pass comes with a single-use QR code, sent by email and saved in My Raasly on the app. Show it at the gate — once it's scanned, it's spent, so screenshots shared with a friend won't get them in.
Why does checkout have a timer?
When you pick a pass, we hold it against real inventory for 10 minutes while you pay, so no one else can buy it out from under you. If checkout isn't completed in that window, the hold releases and the pass goes back on sale.
My payment failed but money left my account — what happened?
This usually means the payment is still being confirmed by your bank or Razorpay. If it doesn't reflect as a successful booking within a few hours, the amount is auto-reversed by your bank; if it doesn't show up, email support@raasly.in with your payment reference and we'll trace it.
Can I change the name on a pass?
Write to support@raasly.in with your order ID and the correct name before the event date. We'll update it where the organiser allows name changes — some grounds require the exact buyer name and photo ID at entry.
I lost my email receipt — where's my pass?
Open My Raasly in the app while signed in with the same account or number you booked with — every pass you've bought lives there, with its QR code, no email needed.
What are the gate rules?
Each event page lists its own entry rules — dress code, bag policy, age restrictions and timing. These are set by the organiser and enforced by ground security, so check them before you head out.
I run a venue or club — how do I list an event?
We onboard organisers directly so every listing on RAASLY is verified. Reach out at hello@raasly.in and we'll walk you through it.
Still stuck?
Email us at support@raasly.in or see our Contact page for more ways to reach us, plus our Refund & Cancellation Policy.